| 1 |
after-sales service |
n. service that continues
after a product has been sold [eg: repairs etc] |
| 2 |
buyer |
n. 1 any person
who buys anything 2 a person employed by a firm to buy |
| 3 |
client |
n. a person who buys
services from a lawyer, architect or other professionals |
| 4 |
close |
v. to finalise a deal or
sale; to make a sale |
| 5 |
cold call |
v. to telephone a
prospect without previous contact - also n. |
| 6 |
customer |
n. a person who buys
goods or services from a shop or business |
| 7 |
deal |
n. a business transaction
- also v. dealer n. |
| 8 |
discount |
n. a reduction in the
price; a deduction [usually expressed as a percentage (%)] |
| 9 |
follow up |
v. to continue to follow
persistently; to maintain contact [eg: after a lead] |
| 10 |
guarantee |
n. a promise that a
product will be repaired or replaced etc if faulty - also
v. |
| 11 |
in bulk |
in large quantity, usually at a lower
price |
| 12 |
lead |
n. useful indication of a
possible customer to be followed up |
| 13 |
objection |
n. a reason given by a
prospect for not buying - to object v. see
overcome |
| 14 |
overcome |
v. [-came, -come]
to overcome an obj-ection to show an objection is invalid |
| 15 |
product |
n. something made and
usually for sale - to produce v. see service
|
| 16 |
prospect |
n. a possible or probable
customer; prospective customer |
| 17 |
representative |
n. sales
representative person who represents & sells for a firm; salesperson
|
| 18 |
retail |
v. to sell in small
quantities (as in a shop to the public) - also n.
see wholesale |
| 19 |
service |
n. work done usually in
return for payment - to serve v. see product |
| 20 |
wholesale |
v. to sell in bulk (as to
a shop for resale to the public) - also n. see
retail |